On July 17, 2018 at approximately 3:15 pm our wholesale water supplier was performing routine meter calibration. As a result, we received substantially increased water flows into our water system. The high flows stirred up silt deposits from the bottom of the mainline that feeds our area. This action increased the turbidity (color) of the water in certain areas within our distribution system and resulted in some customers experiencing cloudy water. While your water may temporarily appear cloudy/discolored, any sediment in the pipelines is due to naturally occurring minerals and is not a health concern. We have been flushing the system of this turbid water and out of an abundance of caution we will be doing extra water quality testing to ensure that our water is always safe. The water in both our system and the wholesale system is high quality drinking water that exceeds drinking water standards.

We apologize for the inconvenience and thank you for your patience and understanding. In the event you see discolored or cloudy water, turn on a bathtub or outdoor faucet until the discoloration clears up (usually just a few minutes). Please contact the team at TVWD to let us know. If you feel that we should credit your next bill for water you flushed through your home or business to restore clarity give us a call so we can make an adjustment.